Last Updated: August 5, 2026
These Terms of Service, also referred to as the “Terms,” govern your access to and use of the Arizona Hot Tub Company website, products, services, communications, and related offerings.
In these Terms, “Arizona Hot Tub Company,” “Arizona Hot Tub,” “AZ Hot Tub,” “we,” “us,” and “our” refer to Arizona Hot Tub Company. “You” and “your” refer to the person accessing our website, purchasing our products or services, communicating with us, or otherwise interacting with Arizona Hot Tub Company.
By accessing https://azhottubco.com, submitting information to us, purchasing products or services, requesting service, or otherwise interacting with Arizona Hot Tub Company, you agree to these Terms.
If you do not agree to these Terms, you should not use our website or services.
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Our Products and Services
Arizona Hot Tub Company offers products and services that may include:
- Hot tubs and spas;
- Swim spas;
- Saunas;
- Accessories and replacement parts;
- Water-care products;
- Delivery and installation;
- Maintenance and repair services;
- Warranty-related assistance;
- Consultations;
- Product education;
- Scheduling and technician services; and
- Other related products and services.
The availability, specifications, pricing, features, and descriptions of products and services may change without notice.
We reserve the right to limit quantities, refuse service, discontinue products or services, correct errors, and cancel transactions where permitted by law.
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Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to purchase products or services from Arizona Hot Tub Company.
By using our website or purchasing from us, you represent that the information you provide is accurate and that you have the legal authority to enter into the transaction.
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Website Use
You may use our website only for lawful purposes.
You agree not to:
- Violate any applicable law or regulation;
- Use the website for fraudulent or deceptive activity;
- Provide false, misleading, or unauthorized information;
- Attempt to gain unauthorized access to the website, systems, accounts, or data;
- Introduce malware, viruses, harmful code, or disruptive technology;
- Interfere with the website’s operation or security;
- Scrape, copy, extract, or reproduce website content through automated means without permission;
- Impersonate another person or organization;
- Infringe intellectual-property or privacy rights;
- Use the website to transmit spam or unauthorized advertising; or
- Use our content, systems, or services in a way that could damage Arizona Hot Tub Company or another person.
We may suspend or restrict website access when we reasonably believe these Terms have been violated.
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Information You Provide
You agree to provide accurate, current, and complete information when:
- Requesting an estimate;
- Scheduling an appointment;
- Purchasing a product or service;
- Requesting delivery, installation, maintenance, or repair;
- Applying for financing through a third party;
- Submitting a website form;
- Joining a communication program; or
- Contacting customer support.
You are responsible for notifying us when relevant contact, delivery, service-location, or account information changes.
We are not responsible for delays, missed communications, or service problems caused by inaccurate or incomplete information provided by you.
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Estimates and Quotes
Unless otherwise stated in writing, estimates and quotes are based on the information available at the time they are prepared.Estimates may change because of:
- Changes in product selection;
- Site conditions;
- Access limitations;
- Electrical, plumbing, structural, or permitting requirements;
- Delivery complications;
- Customer-requested changes;
- Material or labor costs;
- Unforeseen conditions; or
- Additional work not included in the original scope.
An estimate is not a binding guarantee unless it is expressly identified as a fixed-price agreement and signed by an authorized Arizona Hot Tub Company representative.
Quotes may expire after the period shown on the quote.
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Orders and Acceptance
Submitting an order, deposit, request, or payment does not necessarily mean that we have accepted the transaction.An order is accepted when we provide confirmation or otherwise begin fulfilling the order.
We may decline or cancel an order because of:
- Product unavailability;
- Pricing or description errors;
- Payment problems;
- Suspected fraud;
- Delivery or installation limitations;
- Safety concerns;
- Legal or regulatory restrictions; or
- Other reasonable business considerations.
When we cancel an order after receiving payment, we will provide any refund required by the applicable agreement and law.
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Pricing and Payment
Prices may change without notice unless a price has been confirmed in a written agreement.
You agree to pay:
- Product and service charges;
- Applicable taxes;
- Delivery or installation charges;
- Permit or inspection expenses when applicable;
- Additional authorized work;
- Financing charges imposed by a third-party lender; and
- Other charges disclosed before or during the transaction.
Payment may be required in full or through deposits and progress payments, depending on the transaction.
Deposits, cancellations, refunds, returns, and restocking charges may be subject to separate written policies or purchase agreements.
If a payment is reversed, declined, disputed, or otherwise not completed, we may suspend delivery, installation, service, warranty work, or other performance until payment is resolved.
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Third-Party Financing
Financing may be offered through independent third-party financial institutions.
Arizona Hot Tub Company does not control:
- Financing approval;
- Credit decisions;
- Interest rates;
- Loan terms;
- Required disclosures;
- Payment schedules; or
- A financing provider’s collection practices.
Financing applications and agreements are governed by the lender’s terms and privacy practices.
Any financing information displayed on our website is for general informational purposes and does not guarantee approval or specific terms.
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Delivery and Installation
Delivery and installation dates are estimates unless expressly guaranteed in writing.
Timing may be affected by:
- Product availability;
- Manufacturer delays;
- Weather;
- Road conditions;
- Labor availability;
- Site readiness;
- Permit or inspection requirements;
- Utility work;
- Customer scheduling;
- Access limitations; or
- Events outside our reasonable control.
You are responsible for providing safe and adequate access to the delivery or installation location.
You must disclose relevant conditions, including:
- Gates and access restrictions;
- Stairs, slopes, walls, fences, and narrow passages;
- Overhead wires and structures;
- Underground utilities;
- Soft soil or unstable surfaces;
- Crane requirements;
- Homeowner-association restrictions;
- Property boundaries;
- Electrical or plumbing limitations; and
- Other hazards or site conditions.
Additional charges may apply when site conditions differ from the information originally provided.
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Site Preparation
Unless specifically included in a written agreement, you are responsible for ensuring that the site is properly prepared before delivery or installation.
Site preparation may include:
- A suitable foundation or pad;
- Required electrical service;
- Required plumbing;
- Drainage;
- Structural support;
- Permits and approvals;
- Clear access;
- Crane arrangements;
- Fence or gate removal;
- Utility locating; and
- Compliance with building codes, zoning rules, and homeowners-association requirements.
We may postpone delivery or installation when the site is unsafe, inaccessible, incomplete, or not properly prepared.
Additional trip, storage, delivery, labor, or rescheduling charges may apply.
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Permits, Codes, and Property Restrictions
Responsibility for permits, inspections, approvals, zoning requirements, homeowners-association requirements, setbacks, electrical compliance, structural requirements, and similar obligations will be determined by the applicable written agreement.
When the written agreement does not assign responsibility to Arizona Hot Tub Company, those obligations remain your responsibility.You should verify local requirements before purchasing, preparing a site, or scheduling installation.
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Service and Repair
Service and repair appointments may involve diagnostic charges, labor charges, travel charges, parts charges, or other disclosed fees.
A technician may identify conditions or repairs that were not apparent when the appointment was scheduled.
Additional work will generally require customer authorization unless immediate action is reasonably necessary to prevent injury or significant property damage.
Repair estimates are based on the condition observed at the time of inspection. Additional problems may become apparent after equipment is opened, tested, operated, or partially repaired.
We do not guarantee that replacement parts will always be available or that every product can be economically repaired.
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Customer Responsibilities
You agree to:
- Follow manufacturer instructions;
- Maintain proper water chemistry;
- Use appropriate electrical and plumbing systems;
- Keep equipment reasonably accessible;
- Avoid unauthorized modifications;
- Protect equipment from freezing and environmental damage;
- Use products only for their intended purposes;
- Keep children and vulnerable individuals appropriately supervised;
- Follow safety warnings;
- Notify us promptly of known problems; and
- Take reasonable steps to prevent additional damage after discovering an issue.
Failure to properly install, operate, maintain, or protect a product may affect warranty coverage and service eligibility.
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Product Care and Water Chemistry
Hot tubs, spas, swim spas, saunas, and related equipment require regular maintenance.
Improper water chemistry, neglected maintenance, unauthorized chemicals, contaminated water, freezing, improper drainage, electrical problems, and misuse can cause:
- Equipment failure;
- Surface damage;
- Corrosion;
- Scale;
- Staining;
- Leaks;
- Unhealthy water conditions; and
- Personal injury.
You are responsible for following applicable product manuals, chemical instructions, safety warnings, and maintenance schedules.
Guidance provided by our employees does not replace the manufacturer’s written instructions or professional medical advice.
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Warranties
Products may be covered by manufacturer warranties or separate written warranties.
Warranty coverage varies by manufacturer, product, component, date of purchase, installation method, and use.
Warranty service may require:
- Proof of purchase;
- Product registration;
- Inspection;
- Diagnostic testing;
- Photographs;
- Serial numbers;
- Maintenance records;
- Water-care records; or
- Compliance with the manufacturer’s procedures.
Manufacturer warranties are provided by the manufacturer and are governed by the manufacturer’s terms.
Unless expressly stated in writing, Arizona Hot Tub Company does not create warranties beyond those required by applicable law or separately provided in a written agreement.
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Returns, Cancellations, and Refunds
Returns, cancellations, exchanges, and refunds are subject to the policies disclosed at the time of purchase or contained in the applicable purchase agreement.
Certain items may be nonreturnable, including:
- Special-order products;
- Custom products;
- Installed products;
- Used products;
- Opened chemicals;
- Electrical components;
- Sanitation-related items;
- Clearance products; or
- Products that cannot be resold as new.
Restocking, delivery, installation, removal, financing, permit, or other charges may be nonrefundable where permitted by law.
Nothing in this section limits rights that cannot lawfully be waived.
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SMS and Mobile Messaging Terms
This section governs SMS and MMS text messages sent by or on behalf of Arizona Hot Tub Company.
Program Name
The messaging program is operated by Arizona Hot Tub Company.
Program Purpose
When you expressly opt in, Arizona Hot Tub Company may send text messages concerning:
- Appointment confirmations and reminders;
- Scheduling and rescheduling;
- Technician arrival notifications;
- Service and maintenance updates;
- Parts availability and parts-status updates;
- Delivery and installation updates;
- Project notifications;
- Order and account updates;
- Customer-support communications; and
- Promotional or marketing messages when separately authorized.
The specific categories of messages you receive will depend on the consent you provide and your interactions with Arizona Hot Tub Company.
Consent to Receive Messages
By providing your mobile phone number and affirmatively opting in, you authorize Arizona Hot Tub Company to send text messages for the purposes disclosed when you provide consent.
Consent to receive text messages is voluntary and is not a condition of purchasing goods or services.
You represent that:
- You are the subscriber or customary user of the mobile number provided;
- You have authority to provide consent for that number;
- The number is accurate; and
- You will notify us if you stop using or controlling the number.
Where required, promotional or marketing messages will be sent only after obtaining the applicable level of express consent.
Message Frequency
Message frequency varies based on service activity, appointments, purchases, requests, account activity, and your interactions with Arizona Hot Tub Company.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier determines applicable charges under your mobile service plan. Arizona Hot Tub Company is not responsible for charges assessed by your carrier.
Opt-Out Instructions
You may unsubscribe from text messages at any time by replying STOP to a message from Arizona Hot Tub Company.
After replying STOP, you may receive one final message confirming that your opt-out request has been processed.
You will not receive additional messages through that messaging program unless you opt in again.
Other recognized opt-out requests may also be honored as required by applicable law and messaging-industry rules.
Customer Support and HELP Instructions
Reply HELP to a message for assistance.
You may also contact Arizona Hot Tub Company at:
Prescott Valley: (928) 775-9884
Cottonwood: (928) 775-9886
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to wireless-carrier availability, network conditions, device compatibility, system availability, and other factors outside Arizona Hot Tub Company’s control.
We do not guarantee that every message will be delivered or received within a specific period.
Supported Carriers
The messaging program may not be available through every carrier or on every device.
Carriers may add, remove, delay, filter, or block messages under their own rules and policies.
Changing or Reassigned Mobile Numbers
You agree to notify Arizona Hot Tub Company if:
- You change your mobile number;
- Your number is disconnected;
- Your number is reassigned; or
- You are no longer the subscriber or customary user of the number.
You may notify us by replying STOP before discontinuing use of the number or by contacting us directly.
Privacy
Your participation in our messaging program is governed by our Privacy Policy:
Mobile information, including mobile phone numbers, SMS opt-in data, and messaging consent, will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information may be provided to vendors only as reasonably necessary to operate the messaging program. Those vendors may not use the information for their own marketing or promotional purposes.
Messaging Restrictions
You may not use our messaging services to:
- Submit unlawful, abusive, deceptive, or threatening content;
- Impersonate another person;
- Attempt to compromise our systems;
- Send malicious files or code;
- Harass our employees;
- Engage in fraudulent activity; or
- Violate the rights of another person.
We may suspend messaging interactions that are abusive, fraudulent, unlawful, or harmful.
Changes to the Messaging Program
We may modify or discontinue all or part of the messaging program.
Changes will not expand the scope of your consent without obtaining any additional consent required by law.
- Telephone and Email CommunicationsWhen you provide a telephone number or email address, you authorize us to contact you regarding:
- Requests you submit;
- Orders and transactions;
- Appointments;
- Delivery and installation;
- Service and repairs;
- Customer support;
- Account matters;
- Safety or warranty issues; and
- Other matters relating to your relationship with Arizona Hot Tub Company.
Promotional communications will be sent only as permitted by law.
You may unsubscribe from promotional email communications by using the unsubscribe link in the applicable email.
Unsubscribing from promotional communications does not prevent us from sending transactional, service-related, account-related, safety, or legally required communications.
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Third-Party Services and Links
Our website may link to or interact with third-party services, including:
- Financing providers;
- Manufacturers;
- Payment processors;
- Social-media platforms;
- Mapping services;
- Review platforms;
- Scheduling providers; and
- Other external websites.
We do not control third-party websites or services.
Your use of a third-party service is governed by that third party’s terms and privacy policy.
A link does not necessarily mean that Arizona Hot Tub Company endorses or guarantees the third party.
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Intellectual Property
The website and its content, including text, graphics, designs, logos, images, videos, software, product descriptions, and other materials, are owned by or licensed to Arizona Hot Tub Company and are protected by applicable intellectual-property laws.
You may view and use website content for personal, noncommercial purposes relating to your potential or actual business with Arizona Hot Tub Company.
You may not, without written permission:
- Reproduce substantial website content;
- Modify or create derivative works;
- Distribute or publicly display content;
- Use our name or logos in a misleading manner;
- Remove copyright or proprietary notices;
- Use content for unauthorized commercial purposes; or
- Represent that you are affiliated with or endorsed by Arizona Hot Tub Company.
Manufacturer names, trademarks, and product images belong to their respective owners.
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Website Information and Availability
We attempt to provide accurate and current website information, but errors may occur.
Website content may contain:
- Typographical errors;
- Outdated information;
- Product differences;
- Pricing errors;
- Availability changes;
- Color or image variations; or
- Incomplete descriptions.
Actual product appearance may vary from website images because of display settings, manufacturer changes, lighting, or other factors.
We may correct errors or update content at any time.
We do not guarantee uninterrupted or error-free access to the website.
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Informational Content
Website articles, videos, product explanations, water-care guidance, and other educational materials are provided for general informational purposes.
This information does not replace:
- Manufacturer instructions;
- Product safety warnings;
- Building codes;
- Electrical advice from a licensed electrician;
- Plumbing advice from a qualified professional;
- Structural advice from an engineer;
- Medical advice; or
- Legal advice.
You are responsible for obtaining appropriate professional advice for your circumstances.
- Health and Safety
Hot tubs, spas, swim spas, saunas, chemicals, electrical equipment, and heated water involve inherent risks.
You must follow all manufacturer instructions, warnings, labels, and safety recommendations.
Consult an appropriate healthcare professional before using a hot tub, spa, swim spa, sauna, or related product when you:
- Are pregnant;
- Have a heart condition;
- Have a circulatory condition;
- Have diabetes;
- Have another relevant medical condition;
- Take medications;
- Have consumed alcohol or drugs; or
- Have concerns regarding heat exposure.
Children must be appropriately supervised.
Do not rely solely on website content or general employee guidance when making health or safety decisions.
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Disclaimer of Warranties
To the fullest extent permitted by law, the website and general website content are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be available;
- Website content will always be complete or error-free;
- The website will be free from harmful components;
- Every product will remain available;
- Every estimate will remain unchanged; or
- General informational content will be suitable for every situation.
Specific product, service, and manufacturer warranties are governed by the applicable written warranty or agreement.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
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Limitation of Liability
To the fullest extent permitted by law, Arizona Hot Tub Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:
- Use or inability to use the website;
- Reliance on general website content;
- Third-party websites or services;
- Delayed or undelivered electronic communications;
- Unauthorized website activity;
- Events outside our reasonable control; or
- Products or services except as provided in the applicable written agreement or required by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
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Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Arizona Hot Tub Company and its owners, employees, contractors, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your unlawful use of the website;
- Your material violation of these Terms;
- Information or content you submit;
- Your infringement of another person’s rights; or
- Fraudulent, abusive, or malicious conduct.
This section does not require you to indemnify Arizona Hot Tub Company for liability caused solely by its own conduct where such an obligation is prohibited by law.
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Events Beyond Our Control
Arizona Hot Tub Company will not be responsible for delays or failures caused by events outside our reasonable control, including:
- Severe weather;
- Fire;
- Flood;
- Natural disasters;
- Labor disputes;
- Supply-chain disruptions;
- Manufacturer delays;
- Transportation interruptions;
- Utility failures;
- Internet or telecommunications outages;
- Government action;
- Public-health emergencies;
- Civil unrest; or
- Similar events.
We will make commercially reasonable efforts to communicate and resume performance when circumstances permit.
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Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.Any dispute will be subject to the jurisdiction and venue of the appropriate state or federal courts located in Arizona, unless another forum is required by applicable law or a separate signed agreement.
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Informal Dispute Resolution
Before filing a legal claim, you and Arizona Hot Tub Company agree to make a reasonable, good-faith effort to resolve the dispute informally.You may initiate informal resolution by contacting us and providing:
- Your name;
- Your contact information;
- A description of the issue;
- The relevant transaction or service information; and
- The resolution you are requesting.
This section does not prevent either party from seeking emergency relief or pursuing rights that cannot legally be restricted.
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Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will remain effective.
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No Waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.A waiver is effective only when made in writing by an authorized representative.
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Assignment
You may not transfer or assign your rights or obligations under these Terms without our written consent.Arizona Hot Tub Company may transfer these Terms as part of a merger, sale, restructuring, financing, or transfer of business assets, subject to applicable law.
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Entire Agreement
These Terms, our Privacy Policy, and any applicable written estimate, purchase agreement, service agreement, warranty, financing agreement, or other signed document constitute the applicable agreement between you and Arizona Hot Tub Company.
When a signed written agreement directly conflicts with these general Terms, the signed written agreement controls for that specific transaction.
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Changes to These Terms
We may update these Terms periodically to reflect changes in our:
- Products;
- Services;
- Website;
- Business practices;
- Messaging program;
- Technology; or
- Legal obligations.
Revised Terms will be posted on this page with an updated “Last Updated” date.
Changes do not retroactively expand the scope of SMS consent. We will obtain additional consent when legally required before sending materially different categories of text messages.
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Contact Us
Questions about these Terms may be directed to Arizona Hot Tub Company.
Prescott Valley Location
Arizona Hot Tub Company
6947 E. 1st Street, Suite A
Prescott Valley, Arizona 86314
Telephone: (928) 775-9884Cottonwood Location
Arizona Hot Tub Company
1665 E. Cottonwood Street, Suite B
Cottonwood, Arizona 86326
Telephone: (928) 775-9886Website: https://azhottubco.com