Last Updated: August 5, 2026

Arizona Hot Tub Company, also referred to in this Privacy Policy as “Arizona Hot Tub,” “AZ Hot Tub,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

• Visit https://azhottubco.com;
• Visit or communicate with one of our locations;
• Request information, pricing, service, or a consultation;
• Purchase products or services from us;
• Submit a website form;
• Communicate with us by telephone, email, text message, or other means; or
• Otherwise interact with Arizona Hot Tub Company.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

   We may collect information that you voluntarily provide, information collected automatically through our website, and information received from authorized service providers.

   Information You Provide to Us

   Depending on how you interact with us, we may collect:

   • Your name;
   • Mailing, billing, service, or delivery address;
   • Email address;
   • Telephone or mobile phone number;
   • Preferred method of communication;
   • Appointment and scheduling information;
   • Product interests and purchase history;
   • Service requests, equipment information, and project details;
   • Warranty and maintenance information;
   • Account information;
   • Communications you send to us;
   • Survey, review, contest, or promotion responses;
   • Payment and transaction information;
   • Financing-related information submitted to an authorized financing provider; and
   • Any other information you choose to provide.

   Payment card information may be collected and processed by our payment processors. We may receive transaction details, but we do not necessarily receive or retain complete payment-card numbers.

   Information Collected Automatically

   When you visit our website, we or our authorized service providers may automatically collect information such as:

   • Internet Protocol address;
   • Browser type;
   • Device type;
   • Operating system;
   • Referring and exit pages;
   • Pages viewed;
   • Links selected;
   • Approximate geographic location;
   • Date and time of visits;
   • Website activity;
   • Cookie identifiers; and
   • Other technical and usage information.
2. How We Use Information

   We may use information for legitimate business purposes, including to:

   • Respond to questions and information requests;
   • Schedule consultations, deliveries, installations, and service appointments;
   • Provide estimates, products, services, maintenance, and customer support;
   • Send appointment reminders and scheduling updates;
   • Notify customers about technician arrival times;
   • Provide service, project, order, warranty, or parts-status updates;
   • Process transactions and payments;
   • Maintain customer accounts and business records;
   • Communicate about products, services, promotions, or events when permitted by law;
   • Personalize and improve the website and customer experience;
   • Analyze website use and business performance;
   • Prevent fraud, abuse, security incidents, and unlawful activity;
   • Enforce our agreements and policies;
   • Comply with legal, tax, regulatory, and recordkeeping obligations; and
   • Protect the rights, safety, and property of Arizona Hot Tub Company, our customers, employees, and others.

   We will not use mobile messaging consent for purposes materially different from those disclosed when consent was collected without obtaining any additional consent required by law.

3. SMS and Mobile Messaging Privacy

   This section applies to text messages, including SMS and MMS messages, sent by or on behalf of Arizona Hot Tub Company.

   SMS Program and Message PurposeWhen you expressly opt in to receive text messages from Arizona Hot Tub Company, we may send messages relating to:

   • Appointment confirmations and reminders;
   • Scheduling and rescheduling;
   • Technician arrival notifications;
   • Service and maintenance updates;
   • Parts availability and parts-status updates;
   • Delivery and installation updates;
   • Project notifications;
   • Order and account updates;
   • Customer-support communications; and
   • Promotional or marketing messages when you have provided the consent required for those messages.

   Consent to receive text messages is voluntary and is not a condition of purchasing any goods or services.

   Mobile Information Non-Sharing Commitment

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

   We do not sell, rent, transfer, disclose, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes.

   The categories of permitted information sharing described elsewhere in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in data and consent will not be sold, rented, transferred, or shared with any third parties or affiliates for marketing or promotional purposes.

   We may provide limited mobile information to vendors that help us operate our messaging program, such as telecommunications providers, messaging platforms, software providers, and technical service providers. These providers may use the information only to perform services on our behalf and are not authorized to use it for their own marketing or promotional purposes.

   Consent

   By opting in, you confirm that:

   • You are the subscriber or customary user of the mobile number provided;
   • You authorize Arizona Hot Tub Company to send messages for the purposes disclosed at the time of consent; and
   • You understand that consent is not a condition of purchase.

   Marketing or promotional text messages will be sent only when we have received the level of consent required by applicable law.

   Message Frequency

   Message frequency varies based on your service activity, requests, appointments, transactions, communication preferences, and interactions with Arizona Hot Tub Company.

   Message and Data Rates

   Message and data rates may apply. Charges are determined by your wireless carrier and mobile service plan. Arizona Hot Tub Company is not responsible for charges imposed by your carrier.

   Opting Out

   You may cancel text messages at any time by replying STOP to a message from Arizona Hot Tub Company.

   After submitting STOP, you may receive one final confirmation message. After that confirmation, no additional messages will be sent through that messaging program unless you provide consent again.

   We will honor valid opt-out requests within the period required by applicable law and industry rules.

   Opting out of text messages does not prevent us from communicating with you through another method when necessary to provide requested services, complete transactions, respond to you, or fulfill legal obligations.

   Help and Customer Support

   Reply HELP to a text message for assistance.

   You may also contact Arizona Hot Tub Company at:

   Prescott Valley: (928) 775-9884

   Cottonwood: (928) 775-9886

   Carrier Liability

   Wireless carriers are not liable for delayed or undelivered messages.

   Message delivery is subject to carrier availability, network conditions, device compatibility, and other factors outside Arizona Hot Tub Company’s control. We cannot guarantee that every message will be received.

   SMS Data Retention

   We may retain records relating to messaging consent, opt-in and opt-out requests, messages, delivery activity, and program participation as reasonably necessary to:

   • Operate the messaging program;
   • Document and honor customer preferences;
   • Resolve disputes;
   • Prevent unwanted messages;
   • Comply with legal and regulatory requirements; and
   • Demonstrate compliance with applicable consent requirements.
4. Cookies and Similar Technologies

   We and our authorized service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies to:

   • Operate the website;
   • Remember preferences;
   • Understand how visitors use the website;
   • Diagnose technical problems;
   • Measure website and advertising performance;
   • Improve content and services; and
   • Deliver or measure advertising where permitted.

   A cookie is a small file stored on a device or browser. Most browsers allow you to block or delete cookies through browser settings. Blocking cookies may cause some website features to function improperly.

5. Analytics and Advertising

   We may use analytics and advertising providers, including services offered by Google and social-media platforms, to understand website activity, measure advertising, and improve our marketing.

   These providers may collect device, browser, cookie, and website-usage information according to their own privacy policies.

   Information used for website analytics or advertising does not include SMS opt-in data or messaging consent provided to Arizona Hot Tub Company for enrollment in our text-messaging program.

6. How We Disclose Information

   We may disclose personal information in the following circumstances:

   
   Service Providers

   We may provide information to authorized providers that perform services on our behalf, including:

   • Website hosting and maintenance;
   • Customer relationship management;
   • Scheduling and dispatch;
   • Product delivery and installation;
   • Customer support;
   • Payment processing;
   • Financing application routing;
   • Email delivery;
   • SMS delivery;
   • Analytics;
   • Advertising support;
   • Data storage;
   • Cybersecurity;
   • Accounting;
   • Legal services; and
   • Other business operations.

   These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

   This service-provider disclosure does not permit providers to use mobile phone numbers, SMS opt-in data, or messaging consent for their own marketing or promotional purposes.

   Legal Requirements and Protection of Rights

   We may disclose information when reasonably necessary to:

   • Comply with a law, regulation, subpoena, court order, or lawful government request;
   • Investigate or prevent fraud, security incidents, illegal activity, or violations of our policies;
   • Protect the rights, property, or safety of Arizona Hot Tub Company, our customers, employees, or others;
   • Establish, exercise, or defend legal claims; or
   • Cooperate with law enforcement or regulatory authorities.

   Business Transactions

   Information may be reviewed or transferred as part of a proposed or completed merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar business transaction.

   Any recipient will remain subject to applicable privacy and messaging-consent obligations. Mobile information and SMS consent may not be transferred for use in unrelated third-party or affiliate marketing or promotional campaigns.

   At Your Direction

   We may disclose information when you request or authorize us to do so.

   Aggregated or De-Identified Information

   We may use or disclose information that has been aggregated or de-identified so that it cannot reasonably identify an individual.

7. Information We Do Not Sell for SMS Marketing

   Arizona Hot Tub Company does not sell mobile phone numbers, SMS opt-in records, or messaging consent.

   Arizona Hot Tub Company does not rent or transfer SMS consent.

   Arizona Hot Tub Company does not share SMS opt-in data with third parties, affiliates, or lead generators for marketing or promotional purposes.

   Consent provided to Arizona Hot Tub Company applies only to communications from Arizona Hot Tub Company for the purposes disclosed when consent was obtained.

   Consent is not transferable to another business.

8. Data Security

   We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, acquisition, loss, misuse, alteration, or disclosure.

   These measures may include:

   • Access restrictions;
   • User authentication;
   • Secure systems and service providers;
   • Data minimization;
   • Staff procedures;
   • System monitoring;
   • Software updates; and
   • Other commercially reasonable protections.

   No website, network, database, or transmission system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

   We retain information for as long as reasonably necessary to:

   • Provide products and services;
   • Maintain customer and service records;
   • Complete transactions;
   • Honor communication preferences;
   • Comply with tax, accounting, warranty, regulatory, and legal obligations;
   • Resolve disputes;
   • Detect fraud;
   • Protect our rights; and
   • Enforce agreements.

   Retention periods may vary depending on the type of information and the purpose for which it was collected.

   Your Privacy Choices

   Depending on your location and applicable law, you may have the right to request that we:

   • Provide access to certain personal information;
   • Correct inaccurate information;
   • Delete certain information;
   • Explain categories of information collected and disclosed;
   • Limit certain uses or disclosures;
   • Stop certain marketing communications; or
   • Provide information in a portable format.

   These rights may be subject to exceptions, identity verification, legal retention requirements, and other limitations.

   To submit a privacy request, contact us using the information in the “Contact Us” section below. We may request information necessary to verify your identity and process the request.

   Email Marketing

   You may unsubscribe from promotional emails by using the unsubscribe link contained in the email. We may still send non-promotional communications relating to transactions, appointments, services, accounts, safety, or legal notices.

   SMS Marketing

   Reply STOP to opt out of text messages. Reply HELP for assistance.

10. Do-Not-Track and Browser Privacy Signals

    Some browsers offer “Do Not Track” or other privacy-control signals.Because there is not currently a universally accepted standard governing all such signals, our website may not respond to every browser-based signal.

    Where applicable law requires recognition of a legally valid privacy preference signal, we will process it as required.

11. Third-Party Websites and Services
    

    Our website may contain links to third-party websites, applications, financing providers, payment providers, social networks, or other services that we do not control.

    This Privacy Policy does not govern information collected directly by those third parties.

    We encourage you to review their privacy policies before providing information to them.

12. Children’s Privacy

    Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through the website.

    If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

    A parent or legal guardian who believes a child has provided information to us may contact us using the information below.

13. United States Operations

    Our website and business operations are based in the United States. Information may be stored and processed in the United States and other locations where our authorized service providers operate.By interacting with us, you understand that information may be processed in jurisdictions whose privacy laws differ from those in your location.

14. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.When we make changes, we will post the revised policy on this page and update the “Last Updated” date.

    Material changes will be communicated when required by law.Changes to this Privacy Policy do not expand the scope of a customer’s SMS consent.

    Additional consent will be obtained when required before sending materially different categories of text messages.

15. Contact Us

    For questions, privacy requests, or concerns regarding this Privacy Policy, contact Arizona Hot Tub Company at:
    
    Prescott Valley Location

    Arizona Hot Tub Company
    6947 E. 1st Street, Suite A
    Prescott Valley, Arizona 86314
    Telephone: (928) 775-9884

    Cottonwood Location
    

    Arizona Hot Tub Company
    1665 E. Cottonwood Street, Suite B
    Cottonwood, Arizona 86326
    Telephone: (928) 775-9886
    Website: https://azhottubco.com